Privacy Policy

Welcome to Miracle-Moments! This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website (miracle-moments.co.uk) and services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information Collection:
Who Collects Your Data: Miracle-Moments is the controller of the data that passes through the website. Only authorized personnel from Miracle-Moments have access to this information.
What We Collect: We obtain information through our website in several ways, which include but are not limited to:
Directly Provided Information: This includes your names, phone numbers, email addresses, postal addresses, and specific event details that you provide when making an enquiry or booking our services.
Photos: As a photography service, we collect and store photographs as part of our contracted services.
Third-Party Services:
Pic-Time: Used for online gallery hosting. Their privacy measures are detailed on their own site.
Studio Ninja and Dashboard: Our Customer Relationship Management (CRM) tool. They also have their own privacy protocols, which are available on their website.

2. Use of Your Information: We use the information you provide to:
Communicate with you about your bookings and inquiries.
Fulfill our contractual obligations.
Enhance your customer experience and improve our services.
Inform you of updates and marketing promotions related to our services.

3. Cookies: Our website uses cookies to enhance user experience and gather analytics on website usage. You can adjust your browser settings to refuse cookies, but please note that some parts of our site may not function as intended without them.

4. Security Measures: Our website is secured with SSL encryption, and we make every effort to ensure the security of your data. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights: You have the right to request the removal of your personal details from our records at any time. If you wish to exercise this right, please contact us at info@miracle-moments.co.uk.

6. Changes to This Policy: We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us: If you have any questions about this Privacy Policy, please contact us at info@miracle-moments.co.uk.